Privacy Policy

Overview

Nexus Online Strategies ("we," "us," or "our") operates Nexus Strategy Lab™ and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By accessing our website or becoming a member of Nexus Strategy Lab, you agree to the terms outlined in this policy.

Information We Collect

We collect information you provide directly to us when you sign up, make a purchase, or interact with our community:

• Personal identifiers: First and last name, email address, phone number
• Payment information: Credit or debit card details (processed securely by our payment processor - we do not store full card numbers)
• Account activity: Login activity, session attendance, module progress, and community interactions
• Communications: Messages, questions, or feedback you submit to us directly

We may also collect certain information automatically when you visit our website:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on site
• Referring URLs

How We Use Your Information

We use the information we collect to:

• Process your membership subscription and payments
• Deliver access to Nexus Strategy Lab content, sessions, and tools
• Send transactional emails including receipts, welcome messages, and session reminders
• Send marketing and promotional communications (you may opt out at any time)
• Respond to your questions, requests, and support needs
• Improve and develop our products and services based on member feedback
• Comply with legal obligations

Payment Processing

All payment transactions are processed through our payment platform (FastPayDirect / Nexus OS), which integrates with Stripe. We do not store your full credit card number on our servers. Payment information is encrypted and handled in accordance with PCI-DSS standards.

By completing a purchase, you authorize us to charge your payment method on a recurring monthly basis until you cancel your membership.

Third-Party Services

We work with trusted third-party services to operate Nexus Strategy Lab. These services may receive your information as necessary to provide their functions:

• Nexus OS / GoHighLevel - CRM, email automation, and membership management
• FastPayDirect / Stripe - Payment processing and billing
• Facebook / Meta - Private community group access (subject to Meta's own privacy policy)

We do not sell your personal information to third parties. We may share data with service providers solely to operate our business on our behalf.

Email Communications

When you become a member, you will receive emails related to your membership (receipts, session reminders, and product updates). These are transactional and cannot be fully opted out of while your membership is active.

You may also receive marketing emails. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period afterward in case you choose to return, or as required by law. Payment records are retained as required for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to opt out of marketing communications
• The right to data portability where applicable

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Nexus Strategy Lab is intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and notify active members by email of any material changes. Continued use of Nexus Strategy Lab after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: